CVE at 3000 East Plano Parkway, Plano

Reviews

• Kolbe Stevenson

  Oct 20, 2018
  ★ ☆ ☆ ☆ ☆
  Samsung outsources their repairs to here. My tablet quit powering on one day, so Samsung sent it to their Riverdale NJ depot to repair it.
  
  The first time I sent it back, they lost it for a week, repaired it, and finally sent it back. Only they said the issue was the BIOS? Not sure how overnight the BIOS can corrupt itself and not power on. Sure enough the tablet still wouldn't power on when I got it back.
  
  I sent it back and again they lost it. This time for TWO WEEKS. They said they repaired some power related parts, we will see if it powers on when I get it back. Between shipping, them loosing the tablet, and the repairs; the process took 2 months.
  
  I will never recommend a Samsung product while they send repairs here. The Samsung manager that took over my case did say they have had numerous complaints from this place and they are looking into stripping the facility as an authorized repair center.
  
  I called this facility trying to get in touch with anyone, because no one in NJ would answer. Same case here, they don't answer the phone.

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