North Tx Institute of Neurology at 5425 West Spring Creek Parkway, Plano

Reviews

• Jacob Brackens

  Nov 16, 2018
  ★ ☆ ☆ ☆ ☆
  DO NOT GO HERE. Service here quite frankly sucks. I started going here in 2015 when I batted with a stint of cluster headaches. Dr. Sorin saw me and prescribed blood pressure medicine and gave me abortive auto-injectors. He was GREAT, and his staff was very helpful. Unfortunately I had another bout of cluster headaches and had to revisit but Dr. Sorin was booked and I was forced to go with Dr. Nissan. TERRIBLE IDEA! His staff was rude, they have no consideration for your time. I sat in a room for over 30 minutes waiting for his PA/NP to read the results of my EKG. This is after waiting to be seen for another 30 minutes. I happened to get a cluster attack while in the office and they refused to assist with an abortive auto-injector (which they have done before under Sorin). I was sent for an MRI and was overcharged according to my insurance's EOB. I have been trying to get them to issue a refund since February 25th. I get referred to someone, they never answer, and I never get a returned phone call. I have been by the office and will likely have to go by again. The only helpful person who I can get to answer the phone is Laurell and she isn't in billing. This is an AWFUL place so if you can avoid going here, I would recommend it!

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